Privacy Policy – Synapse Billing
Effective Date: 2025-10-15
- Information We Collect and How We Use It
- Sharing and Protecting Your Information
- Your Rights and Data Retention
- Website Use, International Transfers, and Policy Updates
At Synapse Billing, we collect information necessary to provide accurate and secure medical billing and revenue cycle management services. This includes personal information such as names, contact details, professional credentials, and employment information. We also collect health information, including patient diagnoses, procedures, treatments, and insurance details needed for claims processing. Additionally, we gather usage data from our website, such as IP addresses, browser type, device information, and pages visited, as well as financial information including billing statements, payment records, and claim submissions.
The information we collect is used to deliver and improve our services. It ensures accurate and timely billing, supports revenue cycle management, streamlines operations, and helps prevent fraud. It also allows us to maintain compliance with HIPAA and other regulatory requirements. In addition, we may use aggregated or de-identified data internally for research, analytics, and technology development, ensuring no individual can be identified from this information.
We share information only when necessary and under strict security controls. This may include sharing with healthcare providers to facilitate claims processing, insurance companies to verify coverage and receive reimbursements, or trusted vendors who perform services on our behalf. All third-party partners are required to maintain confidentiality and comply with privacy laws. Information may also be disclosed when legally required, such as in response to subpoenas, court orders, or government investigations. Aggregated or de-identified data may be used for research or reporting but cannot be traced back to any individual.
We implement strict administrative, technical, and physical safeguards to protect your information. Administrative safeguards include employee training and internal policies; technical safeguards include encryption, multi-factor authentication, and regular security testing; and physical safeguards include restricted access to offices and secure storage of hardware. While we work hard to maintain security, no method of transmission or storage is completely immune to risk.
You have rights regarding your personal and healthcare information. You may request access to your records, ask for corrections to inaccurate or incomplete information, or request restrictions on how your data is used or disclosed. In some cases, you may opt out of receiving non-essential communications from Synapse Billing, or request a copy of your information in a structured, machine-readable format. You also have the right to file complaints with us or with regulatory authorities if you believe your privacy rights have been violated.
Synapse Billing retains personal and healthcare information only as long as necessary to provide services, meet legal obligations, and resolve disputes. Retention periods may vary based on legal requirements, contractual obligations, and operational needs. When information is no longer needed, it is securely disposed of using industry-standard methods.
Our website may use cookies and similar technologies to enhance user experience, track usage, and optimize services. Users can adjust browser settings to refuse cookies, though some features may not function properly. Our website may also contain links to third-party sites, for which we are not responsible, and users are encouraged to review their privacy policies.
For clients and patients located outside the United States, we ensure that any transfer of personal or healthcare information complies with applicable international privacy laws, maintaining protections equivalent to HIPAA. Synapse Billing may update this Privacy Policy periodically to reflect changes in regulations, technology, or business practices. Revised policies will be posted on our website with the updated effective date, and significant changes may also be communicated directly to clients and stakeholders.
If you have questions or concerns regarding this Privacy Policy, you may contact our Privacy Officer at
1970 E 34th Ave, Vancouver, BC V5P 1A6, Canada,
1-833-967-5777, or
support@yoursynapsebilling.com.
By prioritizing the security and privacy of all information, Synapse Billing enables healthcare providers to focus on patient care while we handle billing and administrative processes efficiently and securely.